Who is a Mandated Reporter?
Most people who work with elders or disabled adults are mandated reporters under state law. To determine if you may be a mandated reporter, please review the Welfare and Institution Code.
Your Responsibilities in Three Steps
Step 1 – Call
Mandated Reporters must report elder and dependent adult abuse by telephone to Adult Protective Services or local law enforcement immediately or as soon as practically possible.
In case of life-threatening emergency, call 911
Call the APS reporting line - (408) 975-4900 or (800) 414-2002
Available 24 hours a day, 7 days a week
Call the Long-Term Care Ombudsman for abuse that occurs in a licensed long-term care facility – (408) 944-0567
Step 2 – Report
Mandated Reporters must complete the State of California Report of Suspected Dependent Adult/Elder Abuse forms.
Report of Suspected Dependent Adult/Elder Abuse (English)
Report of Suspected Dependent Adult/Elder Abuse (Spanish)
Statement Acknowledging requirement to Report Suspected Abuse of Dependent Adults and Elders
For use ONLY by Financial Institutions to report financial abuse:
Report of Suspected Dependent Adult/Elder Financial Abuse
Step 3 – Send
Mandated reporters must mail or fax the completed abuse report within two working days to:
Confidential Fax: (408) 975-4910
County of Santa Clara Adult Protective Services
353 West Julian Street
San Jose, CA 95110
Failure to report elder and dependent adult abuse by mandated reporters is a misdemeanor, punishable by imprisonment and/or fine.
Mandated Reporter Online Training
This free, 90-minute online training provides basic information about mandated reporting and responsibilities.