Adult Protective Services

Due to the current shelter-in-place order, our lobby is closed to the public until further notice.

To Report Adult Abuse:

Adult Protective Services APS 24/7 hotline remains operational, to accept reports of suspected or known abuse and neglect to Elders and Dependent Adults:

•    APS Hotline: 408-975-4900 or 1-800-414-2002
•    For Law Enforcement only: 408-975-4800

During the Coronavirus/COVID-19 Pandemic, Adult Protective Services is following State guidelines and is prioritizing APS response for the safety of everyone. For those at highest risk and in imminent danger, APS may coordinate with law enforcement or first responders as needed.


As of January 1, 2022, legislation has been enacted that changes the age of an Elder to age 60 and over and a Dependent Adult to ages 18-59. The California Department of Social Services will be updating the Elder and Dependent Adult abuse report forms SOC 341/342. Please continue to use the same forms; this website will be updated as soon as new forms are available.

Protecting Elder and Dependent Adults

The Adult Protective Services (APS) program helps elder and dependent adults who are victims of abuse, neglect, or exploitation. APS investigates reports of abuse and provides services to prevent and remedy abuse or neglect.

Reporting Abuse

Anyone may report known or suspected elder or dependent adult abuse or neglect to APS. APS receives and responds to reports of abuse or neglect of elders (age 65 or older) and dependent adults (ages 18 to 64 with physical or mental limitations).

In case of a life threatening emergency call 911

APS reporting line - (408) 975-4900 or (800) 414-2002
Available 24 hours a day, 7 days a week

Call the Long Term Care Ombudsman for abuse that occurs in a licensed long-term care facility - (408) 944-0567

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