Contact The Department of Family and Children's Services

The Santa Clara County Department of Family and Children's Services provides services to protect, prevent and remedy abuse and neglect of children while advancing child and family safety and well-being. ​​​​​

Mother and young daughter
Grandparents with granddaughter
Girls sitting on curb

General Information

DFCS Julian Campus Front Desk
(408) 501-6300

Directors office
(408) 501-6800

Daniel Little, Director

Wendy Kinnear-Rausch, Assistant Director
Damion Wright, Assistant Director

Child Abuse / Neglect Hotline
(408) 299-2071
(833) SCC-KIDS(722-5437)


Regional Offices

San Jose
Main Office (408) 501-6300
Family Services Center (408) 793-8800

South County – Gilroy
Main Number: (408) 758-3440

South County – San Martin
Main Number: (408) 846-5000


Programs

Resource Family Recruitment Line
(408) 299-KIDS (5437)

Presumptive Transfer Single Point of Contact
(408) 501-6461


Other

Custodian of Records
To request confidential records (408) 501-6899

Transformation Team
General Information (408) 793-8930

The Transformation Team provides the Commercially Sexually Exploited Children (CSEC) services for at-risk and identified youth with either DFCS and Probation involvement. The Transformation Team is comprised of a Coordinator, Social Worker, Public Health Nurse, Licensed Marriage and Family Therapist, and for probation youth an Occupational Therapists (for Probation clients), Probation Officer and Probation Supervisor.

Inquiries, Comments & Feedback:
Juvenile Welfare Office of the Ombudsman – (408) 993-4114


Complaint Process

Parents or family members with an issue or concern regarding services from or a case with the Department of Family & Children’s Services are requested to please:

  • First, contact the Social Worker and try to resolve your concern.
  • If your concern is not resolved, please contact the Supervisor to request a meeting with the Social Worker and the Supervisor by calling (408)501-6300.
  • If your concern is still not resolved after speaking with the Supervisor, please contact the Division Manager by calling (408)501-6300.
  • If the Division Manager is not able to resolve your concern, please request to speak to the Bureau Manager by calling (408)501-6300.
  • If the Bureau Manager does not resolve your issue, please contact the Project Manager of the Specialized Services unit at (408) 501-6876 to file a formal complaint.

OR You can contact the Juvenile Welfare Office of the Ombudsman at any time to ask that your issue or concern be addressed:

Telephone (408) 993-4114
Email: [email protected]

OR You can contact your attorney, if applicable.


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