In-Home Supportive Services Providers

IHSS has two pay periods each month, from the 1st through the 15th and the 16th through the end of the month. Providers must complete timesheets for the hours of care provided in each period. Both the provider and recipient then sign the timesheets and submit for processing.

How does a provider get paid?

The recipient and provider must complete the Provider Enrollment Form and return to IHSS.

Submitting Electronic Timesheets

Electronic Timesheets

As of May 2020, all providers will submit Electronic Timesheets.


Electronic Services Portal

To sign up, recipients and providers create an account, username, and password at the Electronic Services Portal. Learn more about how to create an account and how to submit timesheets using the button below.

Electronic Services Portal


Telephone Timesheet System (TSS)

If you prefer to approve timesheets by telephone, you can enroll in telephonic timesheets.

Telephone Timesheet System (TTS)


Direct Deposits

Providers can have paychecks directly deposited to their bank accounts.

Direct Deposit Service


Claiming Hours

Provider Overtime

Providers are paid overtime when they work more than 40 hours in one week. When you work more than 40 hours in one workweek (defined as beginning on 12:00 am Sunday and ending on 11:59 pm Saturday), your pay will be 1-1/2 time your hourly wage for every hour beyond 40.

There is a limit to the number of hours a provider can work in a workweek. All monthly authorized hours will be divided by four to determine the maximum number of weekly hours. If you work for one recipient only, you can work all the hours for a given workweek. If you work for more than one recipient, the maximum number of hours you can claim is 66 hours per week.


Travel Time

Providers may work for more than one recipient at different locations. If they must travel directly from one recipient to the next to provide IHSS services, they may be paid for travel time. The maximum amount of paid travel time is seven hours per workweek.



There are consequences when a provider exceeds the workweek or travel time limitation. These violations can range from a written warning to one year of ineligibility as an IHSS provider.


More Info

If you would like more information about IHSS provider overtime, visit the Santa Clara County Public Authority website.

You may also call the IHSS Provider Overtime Hotline at (408) 792-1600 [choose Option 2 "Providers" then option 3 "Overtime"] for more information.


View Information Regarding IHSS Fraud

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