In-Home Supportive Services Caregivers

IHSS has two pay periods each month, from the first through the 15th and the 16th through the end of the month. Caregivers must complete timesheets for the hours worked in each period. Both the caregiver and person being cared for must sign the timesheets and turn them in so the caregiver can be paid.

How does a caregiver get paid?

Electronic Timesheets

Electronic Timesheets

All caregivers must use Electronic Timesheets.


Electronic Services Portal

To sign up, the caregiver and person being cared for create an account, username, and password at the Electronic Services Portal. Learn more about how to create an account and how to turn in timesheets using the button below.

Electronic Services Portal


Telephone Timesheet System (TSS)

If you would like to send in timesheets by telephone, you can use telephonic timesheets.

Telephone Timesheet System (TTS)


Direct Deposits

Caregivers can have paychecks directly deposited to their bank accounts.

Direct Deposit Service


How to Count Work Hours

Caregiver Overtime

Caregivers are paid overtime when they work more than 40 hours in one week. When you work more than 40 hours in one workweek (beginning on 12:00 am Sunday and ending on 11:59 pm Saturday), your pay will be 1.5 times your hourly pay for every hour over 40.

There is a limit to the number of hours a caregiver can work in a workweek. All monthly hours will be divided by four to figure out the total number of weekly hours allowed. If you care for one person only, you can work all the hours for the workweek. If you care for more than one person, the highest number of hours you can work is 66 hours a week.


Travel Time

Caregivers may care for more than one person at different locations. If they must go straight from one person’s home to the next to provide IHSS services, they may be paid for travel time. The highest amount of paid travel time is seven hours a week.


Working More than Allowed

If a caregiver works more hours than they are allowed or uses more than the allowed travel time, they could lose their right to keep working with IHSS.


More Info

For more information about overtime for IHSS caregivers, visit the Santa Clara County Public Authority website.

Or call the IHSS Provider Overtime Hotline at (408) 792-1600 [choose Option 2 "Providers" then option 3 "Overtime"] for more information.


View Information Regarding IHSS Fraud

©2024 County of Santa Clara. All rights reserved.